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Salesforce's and ServiceNow’s Business Models Are in Danger, Expert Cautions: What Does It Mean For CRM and NOW?

Aug 18, 2026, 3:46 PMDaragh Thomas

Parnassus CIO Todd Ahlsten warns AI could pressure Salesforce and ServiceNow’s per-seat model as companies do more work with fewer employees.

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Aug 18, 2026, 3:46 PM
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Aug 18, 2026, 3:46 PM
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